Refund policy

At DropYard®, we want you to love every piece you order. If your item doesn’t fit right, we’ve got you covered. Please read our exchange policy carefully before requesting an exchange.

Exchange Time Limit

You can request an exchange within 14 days of receiving your order. After 14 days, we may not be able to process your request.

Condition for Exchange

To qualify for an exchange:
• The item must be unworn, unwashed, and undamaged.
• All original tags and packaging must be attached.
• The item must not have any stains, perfume, or signs of wear.

DropYard® reserves the right to reject exchanges that do not meet these conditions.

Exchange Shipping

• If you’re exchanging due to size or color, the customer is responsible for return shipping.
• Once we receive and inspect the item, we’ll ship the replacement free of charge (withinPakistan).
• For international customers, standard shipping rates may apply.

Refund or Only Exchange

DropYard® offers exchange only, no refunds.
You can exchange your item for another size of the same product, subject to stock availability.

Defective or Wrong Items

If you receive a damaged, defective, or incorrect item:
• Please contact us within 48 hours of delivery.
• Send clear photos of the issue through WhatsApp, Instagram DM, or email.
• Once verified, DropYard® will arrange free replacement and return shipping.

Non-Exchangeable Items

The following items cannot be exchanged:
• Sale / discounted items
• Customized or limited-edition products
• Accessories or other non-resellable items

How to Request an Exchange

To initiate an exchange, contact our team via:
Email: dropyardpakistan@gmail.com
Instagram: @dropyardpakistan

Please include your order number and reason for exchange.